1 Scope
This International Standard describes the fundamental concepts and principles of quality management which are universally applicable to the following:
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— organizations seeking sustained success through the implementation of a quality managementsystem;
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— customers seeking confidence in an organization’s ability to consistently provide products and services conforming to their requirements;
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— organizations seeking confidence in their supply chain that product and servicerequirements will be met;
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— organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management;
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— organizations performing conformity assessments against the requirements of ISO 9001;
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— providers of training, assessment or advice in quality management;
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— developers of related standards.
This International Standard specifies the terms and definitions that apply to all quality management and quality managementsystem standards developed by ISO/TC 176.